Frequently Asked Questions
We hope that you're able to find an answer to your question below, but if not, please contact us and one of our customer care team will get back to you within 24 hours.
How secure is your checkout?
Fully encrypted via Shopify Payments.
How secure is your checkout?
Fully encrypted via Shopify Payments.
Your privacy and security is our highest priority. We use Shopify Payments, a highly secure and encrypted system designed to protect customers and hold merchants accountable.
What payment methods do you accept?
Major cards, PayPal, Apple Pay, and more.
What payment methods do you accept?
Major cards, PayPal, Apple Pay, and more.
We accept Visa, Mastercard, Maestro, Amex, Discover, PayPal, Apple Pay, Google Pay, iDEAL, Shop Pay, and Union Pay. Don’t see your preferred method? Let us know, we’re always adding more options.
How do I use a discount code?
Enter it at checkout and click ‘Apply’.
How do I use a discount code?
Enter it at checkout and click ‘Apply’.
At checkout, enter your discount code in the box provided and click ‘Apply’. On mobile, tap “Show order summary” first. One discount code can be used per order.
What are your shipping options?
Free tracked shipping, with priority processing available.
What are your shipping options?
Free tracked shipping, with priority processing available.
We offer free shipping to the UK, US, Canada, Europe and Australia with full tracking. Priority processing is available for a small fee at checkout to fast-track your order within 12–24 hours.
When will I receive my order?
Most orders arrive in 6–10 days.
When will I receive my order?
Most orders arrive in 6–10 days.
Orders ship within 24–48 hours from our global fulfilment centres. Average delivery is 6–10 business days for the UK, US, Canada, Europe & Australia. Please note that power banks, heated gloves, and heated socks contain batteries and ship via a dedicated line which takes 12-18 days globally, these items will be shipped separately and arrive after your heated clothing.
Where do you ship to?
UK, US, Canada, Australia & Europe.
Where do you ship to?
UK, US, Canada, Australia & Europe.
We currently ship to the UK, US, Canada, Europe & Australia. If your country isn't listed, contact us and we’ll do our best to help.
How do I track my order?
You'll receive a tracking link by email.
How do I track my order?
You'll receive a tracking link by email.
Once your order ships, you’ll get a tracking link via email. You can also track your order here. Please allow 24–48 hours for updates to appear.
Can I change my order?
Contact us ASAP, we ship quickly!
Can I change my order?
Contact us ASAP, we ship quickly!
If you made a mistake, email us quickly. We ship fast—so your order may already be dispatched. If so, you're welcome to return it once received.
Can I change my delivery address?
Unfortunately, no. Please double check before checkout.
Can I change my delivery address?
Unfortunately, no. Please double check before checkout.
For security reasons, we’re unable to change delivery addresses after purchase. Please ensure your details are correct before placing your order.
What is your refund policy?
30-day money-back guarantee.
What is your refund policy?
30-day money-back guarantee.
We offer a 30-day money-back guarantee for unused items in new condition. After 30 days, we offer replacements only. View full refund policy.
How do I get a refund?
Start by using our returns portal.
How do I get a refund?
Start by using our returns portal.
Visit our returns portal, enter your order number and email, follow the prompts, and upload a photo if needed. Questions? Email help@toastybody.com.
I received a damaged item. What now?
We’ll make it right, just get in touch.
I received a damaged item. What now?
We’ll make it right, just get in touch.
We’re so sorry! Please email help@toastybody.com with your order number, email, and clear photos of the damage. We’ll sort it right away.
Still need help? Email our support team.